You can update the email address associated with your user account if your company has changed email domains or if you prefer to use a different email. Or if you would like to add or remove users to your B Impact account, please refer to the  “Add or Remove Team Members” article . 

Follow these steps to update your own email address.

Step 1: Login into your account.
Step 2: Click on the User icon in the upper right-hand corner and select “Manage account” on the left-hand menu

Step 3: The Contact Information section on this page will have a field where you can add your new email address. Select “edit” on the right corner.

Step 4: Once you have added the new email address, select “Save.” The new email will be updated on the Contact information section. 

Step 5: Once you save the new email address, there will be a red pill "Not verified" next to the “Edit” button of the email address. 

An email from B Impact will be sent to the new email address. Click on the "Verify email address" button on the email. After this step, you will see a green pill "Verified" in the email address section of the Profile tab.

After you register for your account on the B Impact platform with your email and password, you can select the email to verify your account. 

Once an email is selected, you will receive an email verification link in your preferred inbox, with a subject line similar to “Please complete your B Impact registration.” 

Click on the option “Verify email address,” and it will redirect you to the B Impact portal.

The Profile section within the Manage account settings includes a Contact Information section that will indicate if an email is verified or not.

Once you have verified your email, if you are facing issues logging in, please consult the related article:
Sign in to your existing B Impact Assessment

The B Impact Assessment is a digital tool that can help measure, manage, and improve positive impact performance for environment, communities, customers, suppliers, employees, and shareholders. To ensure that critical features are working as designed for this tool, we invite all users to access it only via any of the following supported browsers.

Those browsers include the most recent version, and the last version of: 

- Google Chrome™

- Apple Safari®

- Mozilla Firefox®

- Microsoft Edge™ 

- Opera™

Clients not using the latest versions of these browsers may experience performance and rendering issues.

Pop-up and cookie-blocking software should be disabled. If fire wall software is used, please allow an exception for this portal.

Other Browser Requirements:

• JavaScript is enabled
• Cookies are enabled
• Local storage is enabled

Please note: Internet Explorer 11 will no longer be supported after June 1st, 2020. In 2015, Microsoft released Edge as a replacement for Internet Explorer and since then, has not released any major updates to Internet Explorer. As a result, Internet Explorer is not able to accommodate complex web applications such as the B Impact Assessment and SDG Action Manager.

if you are experiencing some issues to access our BIA tool with any of these supported browsers, please log a ticket/request under our Knowledge Base portal.
[https://kb.bimpactassessment.net/support/tickets/new]

B Lab, its affiliates, or its contractors, may use the information you submit through the B Impact Assessment to develop and validate the Assessment. Separately, B Lab reserves the right to share aggregated and anonymous data on B Analytics with its affiliates, contractors, partners, academics, and in publications, based upon data submitted through this system.  When aggregated in this way, B Lab will use commercially reasonable efforts to ensure that Company data does not appear with identifiable information or in a benchmark group with less than five other data points. Notwithstanding B Lab’s efforts, it is possible that partners, academics, readers or other users would be able to determine the identity of the Company based on the anonymous information.

TABLE OF CONTENTS

• File Security
• File Storage Policy
• File Access Policy
• File Retention Policy

File Security

To complete the B Certification process, you will be asked to provide documentation for our review team to evaluate.  This data is necessary to validate an assessment score and is not intended to be shared or permanently stored.  To ensure your data is secure, we have implemented the following file security policies.

File Storage Policy

Files are stored in a private Amazon S3 file store.  2-factor authentication is required for all accounts.

File Access Policy

Files will only be accessible by the following groups:

- Account owners

- Review team members

- System administrators

- Global partners with access to your region

File Retention Policy

All uploaded files attached to an assessment will be deleted unless:

1. The file is attached to an assessment/review that is currently in progress

2. The file is attached to an assessment/review that was completed in the last 6 months

There is currently no time limit to how long a file will be preserved if it is attached to an ongoing assessment.  

However, a company may request the permanent deletion of all files at any time. 

In the event that you have indicated your affiliation with, or membership in one of our Standards Partners organizations, B Lab reserves the right to share your information with our Standards Partners (organizations that B Lab has entered into a relationship with in regards to the B Impact Assessment or B Analytics). Data that is shared with our Standards Partners are subject to the privacy policies of our partners.

Users entering material into the Web Site are responsible for the content of that material. B Lab does not have responsibility for other Content, including the content of any messages or information posted by Users or others, or for the content of information accessible via direct or indirect hyperlinks from the Web Site. Nevertheless, B Lab retains the right, which it may or may not exercise in its sole discretion, to review, edit, or delete other Content that B Lab deems to be illegal, offensive, or otherwise inappropriate.

For a detailed description of our Terms of Use see here: https://www.bcorporation.net/en-us/terms-of-use

For a detailed description of our Privacy Policy see here: https://bcorporation.net/privacy-policy

The official version of the B Impact Assessment standard is in English. B Lab Global offers translations into four additional languages: Spanish, Portuguese, Italian, and French. 

B Lab Global strives to ensure accuracy in translations, but users may notice errors. The English version of the standard is the basis for all certification decisions so in case of inconsistency between versions, reference defaults to the official language version.

You are welcome to use the Feedback option on the specific question to submit your translation-related feedback. As B Lab Global is able to prioritize translation improvements, the feedback provided will be considered.  

We apologize for the inconvenience that translation errors might cause and hope that you can clarify any questions by exploring the English version, engaging with your local B Lab office, or logging a ticket.  

The Companies List page allows you to search for companies you have access to and create new ones as needed.

Search for a new company

If you have access to multiple companies, you'll be presented with an option to choose which one to view upon logging in.  For most users, this will give you a list of all companies you have access to. You can use the search bar to filter across all your companies using either:

1. The company name

2. The email address of a Team Member associated with a company

Create a new company

A user can navigate to the Companies list page from either the Company search page or from the Home view and select the three dots to Add a New Company.  It will prompt you to select certification interest or measuring impact. If you’re a multi-national company or have multiple subsidiaries, you can create multiple companies in this way, and give individual users access to each.

Deleting your B Impact Assessment account is an irreversible process. Once your user profile, account, and B Impact Assessment data have been removed, it can not be retrieved. 

If you would like to delete your user profile and all associated account data please complete the following steps:

Log into the B Impact Assessment at https://impact.bimpactassessment.net/ 

• You will land on your Home page. Click on the top right menu avatar icon and select “Manage account” as demonstrated below.
  

• Select the Company tab on the left hand menu
  

• Click the Delete Company button at the bottom of the page.

• You must continue and enter the confirmation text and click Confirm
  
  

Why can't my account be deleted?

You may not be able to delete your account data in some cases, such as: 

• The account is still on the initial setup stage

• The account is a Certified B Corp

• The account is a Pending B Corp

• The account has been submitted for review to become a Certified B Corp

• The account has more than 1 team member associated with it

• The account has data sharing enabled with a fund
  
  

If you have additional questions or requests about your data, please open a support request here. You can also read our Terms of Use and Privacy Policy to learn more about what data we collect and how we use it.