What is a knowledge base?

Modified on Tue, 3 Mar at 3:18 PM

A knowledge base is a repository of helpful information that users can navigate to find answers to commonly asked questions relating to a product or concept, by themselves.

The knowledge base will support multiple formats of learning, including solution articles or FAQs, product manuals, tutorials, videos, and troubleshooting guides, all categorized into distinct themes or folders.



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