FAQ about the Knowledge Base

Modified on Thu, 22 Sep 2022 at 07:40 PM

What is a knowledge base?

A knowledge base is a repository of helpful information that users can navigate to find answers to commonly asked questions relating to a product or concept, by themselves.

The knowledge base will support multiple formats of learning, including solution articles or FAQs, product manuals, tutorials, videos, and troubleshooting guides, all categorized into distinct themes or folders.

What is the B Impact Assessment knowledge base for?

Most customers prefer to start their support journeys with self-service. Customers today value easy access to useful resources more than ever since they want to find quick answers without having to reach out for help.

Our B.I.A. self-service portal grants customers instant access to information and empowers them to solve issues independently. It points customers to the right solutions and ensures that they do not have to face long wait times.

What information will I find in the B Impact Assessment knowledge base?

Please visit the following link:

https://kb.bimpactassessment.net/support/solutions

You can enter your key term directly under the search bar and our system will automatically suggest you the closest related articles we have published.

Otherwise, as you scroll down through this virtual library, you will discover that our articles follow a three-tier hierarchy:
A category (ie; B Impact Assessment Content) may contain multiple folders (ie; Guidance for taking the Assessment) which themselves may contain several knowledge articles (ie; Tips for Completing the BIA Accurately).

Feel free to discover any topic of your interest.

How can I leave feedback related to articles from the knowledge base?

Every time you open an article, you will find at the bottom end an option to leave your feedback.

There is no further action needed from you anytime you select the "thumb's up (Yes)".
However if you select the "thumb's down (No)", you will be prompted with a follow up form to fill out. This form helps us to improve our Knowledge Base.