This article provides tips for how to successfully document question responses for ‘Impact Business Models’ (IBMs). Documentation is requested during the review process to verify IBMs due to their score weighting. Documentation provides necessary evidence to ensure a company’s full impact is appropriately reflected.
For general information about IBMs, uploading documentation, and general documentation guidelines please see the linked articles. Guidance on specific questions can be found at the question-level by clicking on ‘Learn’ or ‘Documentation Instructions’ when a question is marked for documentation.
A question requires documentation for verification when it is marked with a cloud icon.
Comments should accompany all documents and are used to clarify which answer option/s the document verifies, what the document is, context that will be helpful to understand it, and references to page numbers where supporting information can be found. Comments, alone, are not considered sufficient documentation.
Rely on documents already utilized by your company first. In some cases a question may provide a `Documentation Template` or the Verification Analysts may request the company complete a template.
Multi-pick questions, meaning questions that allow multiple answer options to be selected, require documentation for each selected answer option.
If at any point in the process you realize that a question or IBM does not apply, please feel free to leave a comment stating this.
Please find below types of IBMs, a comprehensive list of IBMs in each Impact Area, types of questions that require documentation, suggestions of documentation to provide, and a linked document with screenshot examples.
Products and Services IBMs
Several IBMs, referred to as products and services IBMs, capture the financial significance of an impactful product or service within the company’s overall revenue. These IBMs are scored according to three types of questions, including ‘description’ questions, ‘revenue’ questions, and ‘outcomes’ questions. ‘Description’ questions and ‘revenue’ questions are called ‘calculated questions’ and scored through an internal back-end calculation.
‘Practices’ IBMs capture significant and impactful in-house programs, such as manufacturing processes, purchasing practices, or employment programs, but do not necessarily reflect a revenue generating product or service. These IBMs are made up of four types of questions, including ‘prerequisite’ (gating) questions, ‘practice’ questions, ‘percent’ questions, and ‘outcomes’ questions. ‘Practice’ questions and ‘percent’ questions are calculated questions, and scored through an internal back-end calculation. Screenshots of examples for each question type can be found here.
Please see the attached PDF for ‘Practices’ IBM descriptions and specific documentation recommendations, additional information and definitions, and question type examples.