Operations, which focus on the operational performance of your company on its stakeholders as it is managed and operated on a day to day basis, such as providing employee benefits, local purchasing policies, and recycling waste.. All companies have an operational impact, regardless of their design or intent. Operations questions are nuanced, and thus companies are less likely to earn full credit in a question, impact topic, or impact area. Operational scoring is captured in the grey headings in the B Impact Report. See below for an example of a company’s operational scores in the Community section. For more information on Operations questions, click here.